Customer Service

Contact Us

Toll Free: 1-866-716-1906
Hours of Operation: Monday - Friday
6:30-3:00 Central Time

If you are unable to reach us at the above number, please call:
Gateway Arch Museum Store
Toll Free: 1-800-537-7962
Hours of Operation: 7 days a week
9:00 - 6:00 Central Standard Time

You can also reach us by email at customersupport@jnpa.com.


Payment Methods

Jefferson National Parks Association accepts all major credit cards. If you would prefer to pay by check or money order please print your order form and mail it in along with your payment (including proper shipping and handling charges) payable to "Jefferson National Parks Association" to the following address:

Jefferson National Parks Association
Attn: Ecommerce Orders
714 N. Second St.
St. Louis, MO 63102
Or, fax your order to: 314-678-1551

Click here for JNPA ORDER FORM


Privacy

All credit card purchases made through our site are secure. Your personal information is kept private and protected at all times. Jefferson National Parks Association does not share customer data with anyone.


Shipping and Handling

Orders for in stock merchandise will be shipped within 7 days of placing your order. If any item you purchase is not in stock, we will contact you with an approximate date of delivery. Standard order shipment is via UPS Ground. Your package tracking number will be sent to you on a confirmation email.

Purchase Amount (5-7 days) 2nd Day Delivery (2 business days) Overnight Delivery (next business day)
$0 to $25 $7.95 $19.95 $32.95
$26 to $50 $8.95 $21.95 $34.95
$51 to $75 $9.95 $23.95 $36.95
$76 to $100 $10.95 $25.95 $38.95
$101 to $150 $11.95 $27.95 $40.95
$151 to $200 $12.95 $29.95 $42.95

  • For orders larger than $200, shipping charges are may be different than the cost quoted at checkout.  If this is the case for your order, you will be contacted before the order is processed and shipped.
  • International orders will incur an additional charge. Please contact us for these shipping fees.
  • We do not accept PO Boxes as valid shipping addresses. Please provide us with a residential or business address for your order.

Return Policy

At Jefferson National Parks Association, we stand behind our products, and we genuinely hope you enjoy your purchase. If for some reason you are not satisfied, you may return your purchase to us within 30 days. Merchandise should be in original condition and packaging. Please include a sales receipt with your shipment, and indicate whether you would prefer a refund or an exchange of the item.

Return shipping costs will be paid by JNPA in the event of damaged or defective merchandise only. Returns should be made via UPS Ground to the following address:

Jefferson National Parks Association
Attn: Ecommerce Orders
201 Poplar St.
St. Louis, MO 63102

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