Who is Jefferson National Parks Association? Jefferson National Parks Association is a non-profit, charitable corporation, recognized by the IRS as tax-exempt under section 501 (c)(3) of the code. It is governed by a 19-member board of directors and provides quality education products and services that enrich public understanding and appreciation of america’s national parks, public lands and historic places.
JNPA is most commonly known for the educational museum shops and bookstores we operate for the benefit of the visiting public.
How can I make a financial donation to assist JNPA with its work?
JNPA appreciates financial and in-kind contributions provided by individuals, businesses and foundations. Because we are recognized as a tax-exempt educational organization, your donations are tax deductible as allowed by law.
Jefferson National Parks Association
One Memorial Drive, Suite 1900
St. Louis, Missouri 63102
How does my purchase from this website, or from any of your stores, support federal land agencies? Proceeds from purchases on our website or in our stores allow us to make significant financial donations back to sites to be used for educational programming, exhibits, special events and site improvements. Since our inception in 1961, we have contributed over $20 million dollars in financial and in-kind support to ensure that present and future generations can continue to enjoy these national treasures.
Does your website contain all the products available in your stores? No, there are more products in our stores. If you are looking for a product you don’t find on our website please contact our customer service office at customersupport@jnpa.com or 1-866-716-1906.
Will my credit card number and personal information remain secure? Your personal information is kept private and protected at all times. Jefferson National Parks Association does not share customer data with anyone.
Which credit cards do you accept? Mastercard, Visa, Discover and American Express
What shipping options do you have? Standard order shipment is via UPS Ground.
Please see our customer service section for shipping rates. For international orders or orders over $200 please contact us at customersupport@jnpa.com or 1-866-716-1906.
We are unable to accept PO Boxes as valid shipping addresses. Please provide us with a residential or business address for your order.
What are your hours of operation? Hours of Operation: Monday - Friday
6:30-3:00 Central Standard Time
Toll Free: 1-866-716-1906
If you are unable to reach us at the above number, please call:
Gateway Arch Museum Store
Toll Free: 1-800-537-7962
Hours of Operation: 7 days a week
9:00 - 6:00 Central Standard Time
When will I receive my order? Orders for in stock merchandise will be shipped within 7 days of placing your order. If any item you purchase is not in stock, we will contact you with an approximate date of delivery.
I received my order and it is incorrect. What do I do? At Jefferson National Parks Association, we stand behind our products, and we genuinely hope you enjoy your purchase. If for some reason you are not satisfied, you may return your purchase to us within 30 days.
Merchandise should be in original condition and packaging. Please include a sales receipt with your shipment, and indicate whether you would prefer a refund or an exchange of the item.
Return shipping costs will be paid by JNPA in the event of damaged or defective merchandise only. Returns should be made via UPS Ground to the following address:
Jefferson National Parks Association
Attn: Ecommerce Orders
201 Poplar St.
St. Louis, MO 63102
Mission JNPA provides quality educational products and related services that enrich public understanding and appreciation of America's national parks, public lands, and historic places.
