Customer Service



Shipping & Handling
Orders for in-stock merchandise will be shipped within three (3) business days of placing your order. If any item you purchase is not in stock or if for any reason we cannot ship within this time frame, we will contact you with an approximate shipping date. Standard order shipment is via USPS First Class Mail, USPS Priority Mail or UPS Ground. Your package tracking number will be sent to you in a confirmation email.

• We will contact you if we are able to save you money using an alternative shipping method to the one you chose at checkout.

• For orders larger than $200, shipping charges may be different than the cost quoted at checkout. If this is the case for your order, you will be contacted before the order is processed and shipped.

• International orders will incur additional shipping fees in addition to what is quoted at the checkout page. Please email Dave Little for an estimate of actual charges.

Return Policy
We stand behind our products at Jefferson National Parks Association, and we genuinely hope you enjoy your purchase. If for some reason you are not satisfied, you may return your purchase to us within 30 days. Merchandise should be in original condition and packaging. Please include a sales receipt with your shipment, and indicate whether you would prefer a refund or an exchange of the item.

Return shipping costs will be paid by JNPA in the event of damaged or defective merchandise only. Contact (314) 678-1553 before returning any damaged or defective item.

   Returns should be sent to:
   Jefferson National Parks Association
   Attn: E-commerce Returns
   One Memorial Drive, Suite 1900
   St. Louis, MO 63102

Payment Methods
Jefferson National Parks Association accepts all major credit cards. If you would prefer to pay by check or money order please call our Fulfillment Department at (314) 678-1553 to place your order.

   Checks should be made payable to "JNPA" and mailed to:
   Jefferson National Parks Association
   Attn: E-commerce Orders
   One Memorial Drive, Suite 1900
   St. Louis, MO 63102

Privacy
All credit card purchases made through our site are secure. Your personal information is kept private and protected at all times. Jefferson National Parks Association does not share customer data with anyone.

Online & Special Orders
Jefferson National Parks Association E-commerce Fulfillment
Toll-Free: (866) 716-1906
Hours of Operation: Mon-Fri 6:30 am - 3:00 pm CST
Contact: Rick Trigg